E-shop terms of use
Brief description of the purchase process
At the FS.ee online store, you can find and order tyres and, if required, arrange fitting at an FS partner service centre.
The easiest way to find suitable tyres is to use the FS.ee tyre search. You can search for suitable tyres by vehicle registration number or tyre size and then select the required tyre type: summer tyres, studded winter tyres, friction winter tyres or all-season tyres.
If your vehicle uses different tyre sizes on the front and rear axles, the FS.ee tyre search can automatically help you find a suitable combination of front and rear tyres.
Select a suitable tyre from the search results and open the product page. There you can see the price, availability and other information provided about the product. Add the required tyres to your shopping cart. The default quantity is four tyres, but this can be changed.
In the shopping cart, check your order, select the delivery method, enter the required contact and delivery details, read and accept the terms of sale, and choose your preferred payment method. Once payment has been successfully completed, we will send you an order confirmation and begin processing your order.
If you have any questions, please contact us at fs@fs.ee or +372 617 7350.
Prices
All prices displayed in the FS.ee online store are in euros and include 24% VAT, unless otherwise stated.
FS Teenused OÜ reserves the right to change the prices of products and services offered in the online store. The price applicable to an order is the price displayed in the online store at the time the order is placed, except in the case of an obvious technical or pricing error.
Tyre prices displayed in the FS.ee online store apply to orders placed through the online store.
Tyre recycling
The price of each tyre includes the costs associated with the proper collection and recycling of end-of-life tyres under the producer responsibility system. FS Teenused OÜ cooperates with the producer responsibility organisation MTÜ Rehviringlus in arranging the collection and recycling of used tyres.
Tyre manufacturers and companies placing tyres on the Estonian market are subject to producer responsibility requirements intended to ensure the proper collection and recycling of used tyres.
Locations of collection points and further information are available on the MTÜ Rehviringlus website.
Payment
Orders placed through the FS.ee online store can be paid for using the following methods:
- online banking – Swedbank, SEB, Luminor and LHV;
- Visa or Mastercard payment card.
The payment methods currently available are displayed when placing an order in the online store.
Delivery and delivery times
Tyres purchased from the FS.ee online store can be delivered to an address of your choice or to an FS partner service centre, where the ordered tyres can also be fitted to your vehicle.
Delivery to an FS partner service centre is free of charge regardless of the number of tyres ordered.
For delivery to another address in Estonia, a delivery charge of €10.90 applies to orders of 1–3 tyres. Delivery of four or more tyres is free of charge within Estonia.
Delivery charges to other countries are displayed in the shopping cart after the delivery address has been entered.
Orders to customer-selected addresses are delivered by FS Teenused OÜ’s logistics partner. Deliveries are normally made on working days. If delivery cannot be completed for reasons attributable to the customer and another delivery attempt is required, additional delivery charges may apply.
Orders within Estonia are normally delivered within 1–3 working days. During peak tyre seasons or in other exceptional circumstances, delivery may take longer.
Returns
Consumers have the right to return goods purchased from the FS.ee online store within 14 days of receiving the goods, in accordance with the statutory right of withdrawal.
Returned tyres must be unused and remain in a condition that allows their nature, characteristics and functioning to be inspected. The tyres must not have been driven on. If a tyre has been fitted to or removed from a wheel, the right of return and any reduction in the value of the product will be assessed according to the circumstances of the individual case.
If the return is not due to an error by FS Teenused OÜ, a defective product or a product that does not correspond to the order, the customer is responsible for the direct cost of returning the goods.
If the goods delivered do not correspond to your order or are defective, please contact us at fs@fs.ee.
Changing the delivery address
If you wish to change the delivery address after placing an order, please contact us as soon as possible. If the order has already been handed over to our logistics partner, changing the address or redirecting the shipment may result in additional delivery charges.
Warranty and claims
Tyres sold through the FS.ee online store are covered by the consumer rights provided by law and by any product-specific manufacturer’s warranty where such a warranty is provided by the manufacturer.
If you suspect a manufacturing or material defect, please contact FS Teenused OÜ. An expert inspection of the tyre may be required to determine the cause of the damage.
Damage is generally not considered a manufacturing or material defect if it has been caused by, for example:
- a pothole, kerb impact or other external mechanical damage;
- use of the tyre beyond the permitted wear limit;
- an accident, fire or other external event;
- incorrect tyre pressure, overloading or other improper use;
- incorrect wheel alignment or unbalanced wheels;
- subsequent modification, improper repair or other action that damages the structure of the tyre.
To submit a claim, send proof of purchase or your order details, a description of the problem and your contact details to fs@fs.ee.
If necessary, the tyre will be inspected to determine the cause of the damage. If a manufacturing or material defect is confirmed, the claim will be handled in accordance with applicable law and the relevant warranty terms.
Privacy
FS Teenused OÜ processes personal data obtained through the use of the online store and when placing an order for the purpose of fulfilling the order and on other lawful grounds, in accordance with the privacy policy published on the FS.ee website.